Running and maintaining a platform like Orderla has been an incredible journey filled with challenges, growth, and rewarding moments. While no business is without its hurdles, several key principles have guided me in successfully keeping Orderla thriving and relevant in a competitive market. One of the most important factors? Starting at the right time.
1. Right Time, Right Solution
Orderla was born during the COVID-19 pandemic, a time when businesses were grappling with uncertainty, and traditional sales channels were disrupted. For many merchants, Orderla wasn’t just another option or a “vitamin” to enhance their business—it was a painkiller that addressed their most urgent need: a reliable sales channel when physical stores and markets were closed.
We were fortunate to launch at the right time, providing merchants with a lifeline to keep their businesses running. While luck played a role, it was our ability to respond quickly and effectively to the crisis that solidified our place as a trusted platform.
2. Passion: The Driving Force
Passion is at the heart of everything I do with Orderla. It’s not just a platform; it’s a mission to empower merchants to grow their businesses effortlessly. This passion fuels my motivation during tough times and helps me stay committed to the long-term vision.
When you truly care about what you’re building, every challenge becomes an opportunity to improve. Passion ensures that even the smallest detail in the platform receives the attention it deserves.
3. Loving What You Do
Maintaining Orderla is more than a job—it’s something I genuinely love doing. From brainstorming features to solving technical issues, every task feels fulfilling because I know it contributes to something bigger.
Loving what you do allows you to stay consistent and pour your heart into every aspect of your work. This energy is contagious, inspiring the team and creating a positive impact on our users.
4. Listening to Customers
Customers are the backbone of any business. At Orderla, we make it a point to actively listen to feedback from our merchants. Whether it’s through reviews, direct conversations, or support tickets, every piece of input is valuable.
By truly understanding their needs and challenges, we can adapt and provide solutions that make a real difference. This approach has not only built trust but also helped shape the platform into what it is today.
5. Taking Action to Improve
Listening to feedback is only half the battle; acting on it is what drives success. At Orderla, we prioritize creating action plans to address issues and enhance the platform.
Regular updates, bug fixes, and new features are a result of this proactive mindset. For example, when users requested better analytics, we introduced advanced reporting tools to empower merchants to make data-driven decisions.
Improvement is a continuous process, and taking actionable steps ensures that the platform stays relevant and valuable.
6. Effective Marketing: Letting the World Know
Even the best platform won’t succeed if people don’t know about it. Marketing has been instrumental in Orderla’s growth. Through social media campaigns, email newsletters, and collaborations, we’ve been able to reach more merchants and showcase the value we offer.
Our strategy isn’t just about promotion—it’s about storytelling. By sharing success stories from our merchants, we inspire others to join and build their businesses with us.
Final Thoughts
Maintaining Orderla requires a balance of passion, dedication, strategic thinking, and the ability to seize the right moment. Launching during the pandemic was a stroke of luck, but it was our response to the needs of merchants that turned that timing into long-term success.
By staying connected to our purpose, listening to our customers, and continually improving, we’ve created a platform that merchants trust and love.
If there’s one thing I’ve learned, it’s that success doesn’t happen overnight. It’s built through consistent effort, a willingness to adapt, and a genuine desire to make a difference. I’m excited for what the future holds for Orderla and look forward to continuing this incredible journey.
Let’s keep growing together!